Refund Policy:

At Napko Car Care & Bike Care Products, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction:

1. Eligibility for Refund:

   • You are eligible for a refund if you return the product(s) within 7 days of the purchase date.
   • The product(s) must be in their original condition, unused, and in the original packaging.

2. Refund Process:

   • To initiate a refund, please contact our customer service team at [email address/phone number] and provide your order number and reason for the refund request.
   • Once your refund request is approved, you will receive instructions on how to return the product(s).
   • Upon receiving the returned product(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
   • If the returned product(s) meet the eligibility criteria, we will process your refund within [number of days] days to the original payment method used for the purchase.

3. Non-Refundable Items:

   • Certain items are not eligible for refunds, including but not limited to:
     • Products that have been used, opened, or damaged by the customer.
     • Customized or personalized products.
     • Gift cards.

4. Shipping Costs:

   • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
   • If the return is due to our error, we will cover the return shipping costs.

5. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
   • We may require photographic evidence of the damage or defect to process your request.

6. Cancellation Policy:

   • If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled. You may still be eligible for a refund according to our refund policy.

7. Changes to Refund Policy:

   • We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.